Rewards Terms

Greengecko Rewards is our way of saying thank you for shopping with us, in store and online. These terms cover points, rewards claimed with points, and promotional offers and vouchers.

Operated by Greengecko Nursery Pty Ltd, trading as Greengecko Garden Centre.
ABN 31 612 518 297   ACN 612 518 297
Last updated: 18 October 2026

1. Joining and using your account

Creating an account on our website also joins you to Greengecko Rewards. Sign in and open Rewards to see your points and available rewards. Use the same email address online and in store so your purchases can be linked to your membership. Ask us for help if you have more than one account.

2. Earning points

Earn 1 point for every A$1 spent on eligible purchases. Online purchase points are awarded when the order is marked completed or shipped.

Current bonus earning options are 10 points for creating an account, 20 points for completing your profile, 10 points for liking us on Facebook, 10 points for following us on Instagram, 20 points for sharing our store on Facebook, and 10 birthday points. Complete the relevant action through Rewards and follow its displayed eligibility and claim conditions.

For birthday points, add your correct birthday at least 30 days in advance; new members must also have been enrolled for at least one month. Birthday details added too late become eligible for the following year.

3. Choosing a reward

You can save your points or use them to claim these rewards:
  • 500 points: 5% off
  • 750 points: 7.5% off
  • 1,000 points: 10% off

There is no minimum spend for these rewards. Rewards are not valid in conjunction with another offer or a sale price. One reward code can be used per online order.

The points cost is deducted when you claim a reward. Each issued code can be used once. You can claim another reward when you have enough points.

4. Expiry dates

The three points rewards listed above expire 365 days after they are claimed. Use the expiry date shown with your issued reward. Your points balance expires after one year without earning or spending points.

Rewards and promotional vouchers must be used by their stated expiry date. A late request does not automatically extend or reissue an expired voucher. If you believe an account or delivery error prevented you from receiving or using an eligible offer, please contact us so we can check it.

5. Promotional offers and vouchers

We also send selected customers promotional offers, including first-purchase thank-you offers, welcome-back offers, best-customer rewards and birthday offers. Other promotions may be offered from time to time.

Each offer has its own eligibility, discount or benefit, redemption conditions and expiry date. Check the offer for any minimum spend, exclusions, limits on use, and whether it can be used in store, online or both. An in-store-only offer cannot be used online. Receiving one offer does not automatically qualify you for another.

The 365-day expiry for rewards claimed with points does not apply to these separate promotions. Use each promotional voucher by the expiry date stated in that offer; the same expiry and late-request rules in section 4 apply to all of them.

6. Email preferences and privacy

Promotional emails are optional and separate from Rewards membership. You can unsubscribe through a marketing email or update your preferences in Rewards while remaining a member. We do not currently run SMS marketing. Our Privacy Policy explains how our connected store and Rewards systems use your information.

7. Questions and corrections

If points, a reward or your account details do not look right, contact us with the email address on your account and relevant purchase or reward details. Please also contact us with any question about a refund and its effect on your points or reward. Nothing in these terms limits your rights under Australian Consumer Law.

8. Programme updates

We will keep these terms up to date and give reasonable advance notice of material changes that affect existing points or rewards.