Privacy

Greengecko Garden Centre Privacy Policy

Greengecko Garden Centre is operated by Greengecko Nursery Pty Ltd.
ABN 31 612 518 297   ACN 612 518 297

At Greengecko Garden Centre, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information when you interact with our services, including our website and cloud-based systems.

1. Data Collection

We collect the following types of personal data:
  • Name
  • Email address
  • Postal address
  • Home address
  • Phone number
  • Date of birth, if you choose to provide it for birthday rewards
  • Payment information
  • Purchase history
  • Information related to Greengecko Rewards, including membership details, points, rewards and marketing preferences

We collect data through:

  • Website forms
  • Purchase transactions
  • Loyalty program enrollment and participation
  • Cookies and tracking technologies

2. Data Usage

We use your personal data for the following purposes:
  • Processing orders and managing transactions
  • Providing customer support
  • Improving our products and services
  • Sending marketing communications (with your consent)
  • Administering Greengecko Rewards
  • Analyzing website usage for better user experience

Rewards and email preferences. Joining Greengecko Rewards and receiving promotional emails are separate choices. Promotional emails are optional. You can unsubscribe using the link in a marketing email or update your email preferences in Rewards. Unsubscribing from promotional emails does not cancel your Rewards membership. We do not currently run SMS marketing.

3. Data Storage

Your data is stored securely through third-party cloud-based services. We implement security measures to protect your data.

4. Data Sharing

We may share your data with:
  • BigCommerce, which provides our online store, customer accounts and online order records
  • Lightspeed Retail, which provides our in-store sales and customer records and connects with our online store
  • Marsello, which provides Greengecko Rewards and our email marketing tools
  • Other service providers needed for business operations, such as payment processing
  • Legal authorities, if required by law

These connected systems use relevant customer details, purchase history, loyalty activity and marketing preferences to manage orders and Rewards. Your email address helps match your online and in-store Rewards records. Creating a website account connects your details with Marsello; online purchases also connect with Lightspeed. Contact us if you need help correcting or matching your records.

5. Data Protection

We protect your data through:
  • Encryption to secure sensitive information
  • Secure access controls
  • Regular security audits and updates

6. User Rights

You have the right to:
  • Access your personal data
  • Correct any inaccuracies
  • Request deletion of your data
  • Opt-out of marketing communications

To exercise these rights, please contact us at info@greengeckogardencentre.com.au.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Cookies and Tracking

We use cookies to enhance your experience on our website. You can manage your cookie preferences through your browser settings.

We use Google Analytics to understand how visitors find and use our website, including pages viewed and shopping activity. Google Analytics uses cookies and similar technologies to collect information, which Google processes to provide reports that help us improve our website and services. Learn more about how Google collects and uses this information. You can also use Google’s Analytics opt-out browser add-on on supported browsers.

9. International Data Transfers

If your personal data is transferred outside of Australia, we ensure that appropriate safeguards are in place to protect your data in accordance with this privacy policy.

10. Legal Basis for Processing

We process your personal data based on the following legal grounds:
  • Your consent
  • Performance of a contract
  • Compliance with legal obligations
  • Legitimate interests

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that we have inadvertently received personal data from an individual under 18, we will delete such information from our records.

12. Automated Decision-Making

We may use automated decision-making processes for purposes such as fraud detection and targeted advertising. These processes involve analyzing data like user behavior and transaction history. Automated decisions can impact you by customizing the ads you see or flagging transactions for review. You have the right to request human intervention, express your point of view, and contest decisions made by automated systems. To exercise these rights, please contact us at info@greengeckogardencentre.com.au.

13. Data Breach Notification

In the unlikely event of a data breach, we will notify affected individuals as required by law and take appropriate steps to mitigate the impact.

14. Third-Party Links

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party websites you visit.

15. Policy Updates

We may update this privacy policy from time to time. Any significant changes will be communicated to you via email or through our website.

16. Contact Information

For any questions or concerns regarding this privacy policy, please contact us at: